Support for Your Custom Gaming PC

February 28, 2024

The big question gamers are always asking is: Should you build your own custom gaming PC or should you have a company like Xidax build it for you? There are a lot of variables in this equation, but today we’re going to focus on the value of support for your gaming PC.

Build Your Own PC?

PC Magazine and other gaming, computer and technology publications have pretty much come down against building your own PC for gaming in order to save money. Years ago, this sometimes made sense, but today, you don’t really save much money by building your own gaming PC.

Unless you already work at Xidax as a system builder, the time and effort you put into learning how to build your own gaming PC will negate any potential cost savings.

There are many benefits to using a PC builder for your gaming computer besides cost, and one of them is the support you can expect to receive when you use the Xidax computer builders.

Customer Support for Gaming PCs

As anyone who has lived through the pandemic knows, customer service and support have suffered tremendously. It’s easier to hit the jackpot in Las Vegas than to get through to your local unemployment office. And in a way, you can kind of understand why that is, since millions more people are unemployed now than before the pandemic.

But why does the same thing happen when you try to call your cable company, your insurance company or your bank? If you can even get through to these places, they might demand you leave a callback number and then hold you hostage all day long waiting for their call back. If you get through, you may be forced to stay on hold for hours (this in not an exaggeration). You would think with unemployment so high, these companies could hire more people to handle calls.

The average hold time right now for the IRS is two to three hours; Social Security and state departments of motor vehicles are not much better.

But it’s not like that at Xidax. We have live people answering our phones (during what hours) because serving our customers is important to us. You can also get remote support through our site.

Help Making Custom Gaming PC Feature Selections

Thus far we have talked about the support we provide after you buy your gaming desktop or gaming laptop from us, but our clients also greatly appreciate the support we offer to customers enmeshed in the process of purchasing their custom PC.

You can see on our homepage that we offer a range of top-selling systems equipped with varying components that our customers love. But the beauty of a custom PC is just that — you get to pick and choose what features you want and what features you don’t want in your gaming PC.

To help you with these choices, we keep staff members available (during what hours) to answer questions and help guide your decisions based on your needs and wants.

A gaming desktop or a gaming laptop is a serious, important purchase. It’s not like a car, where everyone wants the same features such as a sunroof or heated seats. To be sure, having enough memory and the best graphics card for gaming are critical components, but we call them custom PCs because we know our gamers want the features they want, depending on what games they play and how they like to play them.

The beauty of a custom gaming PC is that even though when you get it, it’s everything you want it to be, you can change or upgrade it as your needs change. A well-built custom gaming PC should last up to 10 years, but studies show that many gamers trade them in after two. But you don’t have to! Call us and talk to us about upgrades.

Talented Xidax Team

When we select members to join our support team, we vet them carefully. Whether they are helping you decide what you want in a custom gaming PC or they’re talking you through a problem such as your system not booting up or repeatedly crashing, trust that they know the issue inside and out.

We know it’s frustrating to talk to customer service reps who don’t understand your problem or just keep repeating it back to you without helping you fix it. You don’t want to lose any more time gaming than you already have, and the reps at Xidax understand that and are here for you.

This kind of support is one of the major reasons PC gamers decide to go with a custom gaming PC rather than build their own. Even though gamers often know a lot about computers, let’s face it, most gamers are not on the same level as professional computer builders. So if you attempt to build your own PC and you make a mistake, who will you turn to for help?

Furthermore, you may not realize mistakes until later, when something goes wrong and you don’t know how to fix it. Worse, your mistake could damage or destroy some of the parts you purchased to build your computer. A venture that was supposed to save you money may end up costing you money in the end.

If you’re not convinced that having Xidax build your custom gaming PC is better than building it yourself, give us a call. We’ll be happy to answer all of your questions about building custom gaming PCs.

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